Shipping & Returns

 

 

SHIPPING

 

Canada

FLAT RATE

$7.00 CAD

 

 

United States *

FLAT RATE

$7.00 CAD

 

 

Outside North America *

FLAT RATE

$14.00 CAD

 

* Buyer is responsible for any customs and duty costs

 

All items shipped via Canada Post Standard

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RETURNS

 

Please note:  for hygienic reasons we do not accept returns on earrings

We offer credit ** only, no exchanges or refunds

 

Your satisfaction is extremely important to us.

Our mission is to provide seamless transactions, with products that

meet or exceed your expectations. 

If you decide you need to return your purchase to us,

please follow these instructions:​

 

Before Returning Item:

Contact Suzanne M Jewelry [email protected]

within 14 days of purchase date with

1. reason for return
2. photo of item if possible 
3. copy of your emailed receipt (simply forward the one you received to [email protected])

​When Returning Item please be sure

• item is returned in original packaging
• tags (if any) are attached
• item has not been worn
• item is in the same condition as received

 

Buyer is responsible for cost of shipping returned item, including any customs and duties

 

Return Address

please e-mail [email protected] for return address

 

** CREDIT

Credit will be issued as a Suzanne M Jewelry COUPON CODE, delivered to

your email address upon receipt of returned item.

Credit COUPON CODE may be applied toward one future purchase, and will never expire.

Credit COUPON CODE value does not include any shipping charges, taxes, customs, or duties incurred at original purchase.

 

 

DISCLAIMERS

 

Please note all measurements are approximate.

 

We make every effort to convey the truest colours of our products, however we

cannot guarantee colour accuracy due to varying colour and brightness settings

of individual screens.